Refund and Cancellation Policy

This policy explains how cancellations, the free trial and refunds work for Fips subscriptions sold by T2MA Labs LLC ("we", "us"). It is part of our Terms of Service.

1. Plans

• Free: no charge and no time limit. Includes 30 days of trade history.
• Pro: $19.99 per month or $139 per year, starting with a 7-day free trial.
• Team: $69.99 per month or $559 per year.

2. Free trial

The Pro free trial lasts 7 days and requires a payment card. You are not charged during the trial. If you cancel before it ends, you pay nothing. If you do not cancel, your paid subscription starts when the trial ends and your card is charged for the plan you chose.

3. Cancelling

You can cancel at any time, with no cancellation fee. Your subscription stays active until the end of the billing period you have already paid for and does not renew after that.

• Web: cancel in your account settings or email [email protected].
• iPhone and iPad: cancel in your Apple ID's subscription settings.
• Android: cancel in Google Play under Payments & subscriptions.

Deleting your Fips account does not cancel an App Store or Google Play subscription.

4. Refunds for your first subscription

If you are not happy with your first paid Pro or Team subscription, we will refund it in full if you ask within these windows, counted from your first payment (for Pro, the day the free trial ends and you are charged):

• Pro monthly: 7 days
• Pro annual: 30 days
• Team (monthly or annual): 30 days

Email [email protected] from the address on your account. You do not need to give a reason.

5. What is not refunded

• Renewal payments, monthly or annual. Cancel before your renewal date to avoid the next charge.
• The rest of a billing period after you cancel. You keep access until the period ends.

If we charged you by mistake, we will always correct it. This section does not affect your statutory rights in section 7.

6. How refunds are paid

• Web purchases: refunds are issued by our payment provider, which may act as merchant of record, to your original payment method. Depending on your bank, it can take several business days for the money to appear.
• App Store purchases: only Apple can issue refunds for purchases made in the iOS app. You can request one at reportaproblem.apple.com.
• Google Play purchases: request a refund through Google Play, or contact us and we will help.

7. Your statutory rights

If you live in the EU/EEA, the UK or Turkey, consumer law may give you additional rights, including a right to withdraw from an online purchase within 14 days. Nothing in this policy limits those rights.

8. Contact

For questions about cancellations or refunds, email [email protected].